Checking Claim Status
AdvancedCare provides real-time and batch claim status lookups directly from the Claims dashboard.
Real-time status lookup
- Navigate to Claims > Active Claims.
- Use the search bar to filter by claim number, date of service range, or payer.
- Click a claim row to open the detail panel.
- The Status tab shows the latest response received from the payer, including any remark codes and next recommended actions.
Batch status refresh
To refresh status for a group of claims at once:
- Select the claims using the checkboxes on the left.
- Click Actions > Request Status Update.
- Results are typically returned within a few minutes, depending on payer response times.
Status codes
Common status values you will see:
| Status | Meaning |
|---|---|
| Pending | Submitted; awaiting payer acknowledgment |
| Accepted | Payer accepted the claim for adjudication |
| Rejected | Claim returned with errors before adjudication |
| Denied | Adjudicated and not paid; denial reason attached |
| Paid | Remittance received |
If a claim stays in Pending for more than 48 hours, use the Resend option or contact our support team.